Social Responsibility

Exceptionally spacious rooms, feeling more like a pied a terre in the city than a traditional hotel room


The health and safety of our guests and team are always of paramount importance to us and never more so than today. Safety is our priority. In association with our external experts and following government guidelines, we have enhanced our existing hygiene and well-being policies to ensure our guests and team are safe. These include:


— Socially distant check-in, express check out and contactless payment

— Thermometers and sanitising stations available for guests

— Room rotation to allow for all arrival rooms to have been vacant for a minimum of 24 hrs 

— Guest journey established throughout the hotel to maintain social distancing and limit use of high touch point areas. Masks are mandatory in all public areas. 

— Housekeeping service will be performed while you’re out of your room. Enhanced cleaning and disinfecting will be carried out using chemicals that are appropriate for COVID-19 including increased frequency of cleaning all public areas and high touch point areas in all rooms.

— Welcome amenity to include personal hand sanitiser

— In room-dining to include contactless delivery and pick up


 Our team will complete a health screening questionnaire and confirm they are in good health prior to returning to work

— No team member will work if they or anyone in their household is unwell

— Hands on training for all team and a formal audit program for all of our new and enhanced hygiene procedures

— Extra diligence with hand hygiene for all team members including regular hand washing for 20 seconds with hot water and soap, and the addition of hand sanitiser

— All team members are provided with appropriate PPE

— Daily temperature checks carried out for all team members on duty

— Contactless pick up and deliveries in place with our suppliers which follow social distancing guidelines and hygiene practices

Our community... 


At Town Hall Hotel, every drop counts. We recognise that water is our most valuable resource and we work hard to reduce the volume we use. Help us by hanging the YES card on your door when you wish to have your suite serviced.


When it comes to waste, we work to recycle, re-purpose, and reuse all that we can. 


At Town Hall Hotel we have implemented a wide range of energy saving initiatives to keep our footprint small and our hotel as sustainable as possible.


It is impossible to improve on the quality and efficiency of natural light. Whenever possible, guest rooms and public spaces are designed with windows, retractable walls and open doors.